Infor OS (Operating Service) part of Cloudsuite Industrial (Syteline)

Infor OS (operating service)

  • Infor OS (Infor Platform as a Service (iPaaS)) includes:
  • Infor Data Lake
  • Infor OS Portal and UX
  • Infor ION Event Manager and Workflow
  • Infor ION Middleware & ION API Gateway
  • Infor Mongoose Development Platform
  • Infor AI & Digital Assistant
  • Infor RPA
  • Infor Document Management
Description Infor OS (operating service)

What does each of the Infor OS applications do?

Infor Data Lake – Infor provides CloudSuite (Syteline) ERP users standard with a complete analytics solution, ready to use out of the box. The base for this BI solution is Infor's Data Lake, where Infor ERP data and other data sources can be pooled for data mining. Unlike commonly known business intelligence (BI) tools such as Tableau and Power BI, the Infor Birst solution is more than just visualizations that require many other components. The Infor Birst infrastructure also allows for quicker time to value, and requires very few internal resources when compared to other competing BI systems.

OS Portal and UX – The Infor Enterprise User Experience offers easy-to-use and user-specific homepages that can include Birst Business Intelligence visualizations, KPIs, transactional forms, links to favorite forms, tasks, notifications, workflow approvals, and any type of web form. The result is a user-built environment with everything the user needs to both see and take action from a central location. The user experience is mobile friendly as well, allowing for access anywhere.

ION Event Manager and Workflow – This application gives users the ability to notify others when events happen, provide business processes where approvals are needed, and view events on their homepage and mobile devices. Easy-to-create business logic and rules allow companies to formalize processes and make those required actions quick to see and approve.

ION Middleware & ION API gateway – The beauty of the Infor strategy is that customers can have a single-sourced and single-supported ERP ecosystem by integrating Infor CloudSuite ERP and Infor ION. Infor ION can also be integrated with other third-party applications. ION Middleware simply allows you to easily integrate other applications to Infor ERP.

Note: Nucleus Research positioned Infor ION Middleware & ION API gateway as a leader in its 2024 IPaas Technology Value Matrix

Mongoose Application Development Framework – Infor understands that some companies have technical expertise and may want to personalize or extend the Infor CloudSuite ERP application. Included in the Infor OS platform is the Mongoose Development Framework toolset, which allows users to modify existing Infor CloudSuite forms, or build new applications within the ERP. Although Infor focuses on ‘last mile functionality’ for the specific niches Infor CloudSuite Industrial (Syteline) is built for, there may always be a small percentage of functional requirements not addressed with the native application and Infor Mongoose allows these needs to be met.

Infor AI & Digital Assistant – AI with Infor CloudSuite ERP is evolving and customers are seeing results leveraging it. Infor AI and Digital Assistant allows for extensive modeling, yet also helps simplify the user experience. Infor AI can be used in much the same way as Apple’s Siri. More specifically, by having the conversational UX, a user can give verbal commands to Infor AI to retrieve information. For example, if a user asked, “Infor AI, how many of part 123 do we have in inventory?” Infor AI will deliver that information.

Infor AI also can work with Machine Learning . Infor states that Machine Learning (ML) is a category of Artificial Intelligence (AI), that focuses on using data and algorithms to train models and use those models to make predictions on new and unseen data. Infor AI/ML opens up the world of machine learning to a wider array of business users through its visual modeler, allowing for deployment of models with low-code and no-code implementations.

Infor Document Management (IDM) – The Infor OS includes a full-blown document management system that is part of the Infor CloudSuite ERP application. The value is that you don’t have to purchase and implement a third-party system, as well as build the integration, because it is already done for you with IDM. You have the ability to see documents on your homepage, throughout the ERP application, and even on your mobile device.


The Infor OS platform gives CloudSuite users a complete, easy-to-use, easy-to-configure, and easy-to-access solution. Infor understands that the usability of CloudSuite ERP is as important as its functionality. Infor continues to leverage new technology to have the most complete and pure Infor solutions available, which maximizes value while minimizing risks often introduced with dependency on third-party applications.

For a more detailed Infor OS overview or information about how this platform can help your organization, you can read the ‘executive brief’ and/or reach out for a free assessment.

Want to know more? Contact us!